Returns & Refunds

Cancelling a pre-order

You can cancel your pre-order before dispatch for a full refund, including any delivery charge paid.

Email hello@aero-flip.com with your name and order number. We will issue your refund within 14 days of receiving your cancellation.

The expected dispatch date for standard pre-orders is 28 March 2027. Founders Edition orders follow the dispatch information provided when ordering. If a material delay occurs, we will contact you with an update and the option to cancel for a full refund.

30-day returns

If you change your mind, tell us within 30 days after receiving your order. Return the goods within 14 days after notifying us.

For our voluntary returns offer beyond the statutory cancellation period, products must be unworn, clean and in their original condition. Please include the original packaging where possible.

You may try your flip-flops on indoors to check the fit. Please avoid wearing them outdoors before deciding whether to keep them.

Your statutory cancellation rights remain unaffected. Where legally permitted, we may reduce a refund to reflect loss of value caused by handling beyond what is necessary to inspect the goods.

How to return an order

Email hello@aero-flip.com with:

• Your order number
• The items you wish to return
• Whether you would prefer a refund or an exchange

We will provide the return address and instructions. Please retain proof of postage.

You do not need to give a reason when exercising your statutory right to cancel.

Return postage

Changes of mind or size preference: you pay the direct cost of returning the goods. We do not provide free return labels for these returns.

Faulty, damaged or incorrect goods: AeroFlip will arrange or cover reasonable return postage costs. Please contact us so we can explain the return arrangements.

We do not charge restocking fees.

Refunds

Refunds are issued to the original payment method.

For returned goods, we will issue any refund due without undue delay and within 14 days of receiving the goods or evidence that you have sent them back, whichever is earlier.

When you return your entire order, we will also refund the original standard delivery charge paid. Any additional amount paid for an upgraded delivery service is not refundable unless required by law.

Your bank or payment provider may take additional time to display the refund.

Exchanges

If you need a different size, contact us. Exchanges depend on availability. We will explain any delivery costs before arranging an exchange.

If a suitable replacement is unavailable, we can process a return and refund under this policy.

Faulty or incorrect products

If your order arrives damaged, is faulty or does not match what you ordered, email hello@aero-flip.com with your order number and details of the problem. Photos may help where practical.

Your rights relating to faulty or misdescribed goods are not limited by our 30-day change-of-mind returns window.

Worldwide orders

Our voluntary returns offer also applies to international orders. Customers pay change-of-mind return postage.

Import duties or taxes paid directly to customs authorities are not refunded by AeroFlip. Any available reclaim must be requested from the relevant authority.

Mandatory consumer rights applicable to your purchase remain unaffected.

Delivery charges

Standard orders placed through /product have a £2.50 worldwide standard delivery charge per order.

The special Carbon Coast Founders Edition, purchased through /pre-order, includes free worldwide delivery.

These outbound delivery offers do not include free change-of-mind return postage.

Contact

AeroFlip Ltd
Email: hello@aero-flip.com

Nothing in this policy excludes or limits your statutory consumer rights.